A completely redesigned accounts experience: beautiful sign-in, a personalised home, subscriptions, and a private files library

Your customers now get a polished, branded sign-in page, a personalised account home, a cleaner header on every account page, subscription plans directly in Sites, instant payment recovery, and a private Spaces file library.

What's new in Hub

This update is the most significant overhaul of the Accounts experience to date. Everything your customers see when they sign in, land on their account home, manage their subscription, or download a file has been redesigned from the ground up.

A beautiful, branded sign-in page

The account sign-in page has been completely redesigned. Your workspace logo appears above the form, pulled automatically from your Branding settings — so the sign-in experience feels like yours, not a generic platform page.

The greeting adapts to the time of day: Good morning, Good afternoon, or Good evening, refreshing automatically if the page is left open. Customers who have several Google accounts can now see which one they're signing in with and choose the right one at the prompt, rather than guessing.

Password recovery is now a small, labelled icon inside the password field — no separate page required. Email-link sign-in and password sign-in are both available with a single toggle, while the entered email is always preserved when you switch. On mobile and desktop the card is centred, well-spaced, and fully accessible.

When a customer is already signed in, opening a sign-in page takes them straight to their account home — no redundant confirmation screen.

A personalised account home

Customers now arrive at a useful, welcoming home page rather than a blank screen or a form prompt. The account home displays:

A Welcome heading and introduction — editable by site owners in the Sites builder
Profile & security — immediately accessible without needing full account membership
Services available to you — compact cards showing verified connected services; connection issues stay visible so customers know what to do next

Customers without an active subscription see a clear explanation and a direct link to explore available plans, rather than an empty Services list. Existing subscribers are directed to manage their subscriptions without implying they need to purchase again.

Site owners can edit the welcome copy, the services heading, empty-state text, and available shortcuts in the existing section inspector — no coding required.

A cleaner, more compact account header

Account pages previously repeated your full website navigation, an account selector, a Your account link, and a sign-out option — making the header feel cluttered and out of place.

Account pages now use a dedicated compact header with:

Your site's resolved brand
An account switcher (for customers with multiple accounts)
Primary page navigation
A profile menu containing profile and organisation pages

Narrow screens use a navigation popover so everything remains reachable. Login stays focused, and your public website pages keep their existing header and footer unchanged.

Site owners can choose to retain the website header, opt into the footer, and set or hide a support link — all from the existing Sites → Accounts → Account layout settings.

Give your account site a name

You can now set a custom name for your account site — a 160-character label that appears in the account header alongside your logo. It's completely optional: leave it blank and the site inherits your workspace branding name automatically, without renaming your workspace or any customer profile.

Subscription plans directly in Sites

Site owners can now build a subscription product catalogue directly in Sites → Accounts. You can:

Create membership plans and add-ons with monthly and yearly pricing
Set up free trials
Publish immutable offers so existing subscribers always retain their agreed price and terms
Assign plans to a site or a connected app

A new Plans available to you section on the account home displays your published products. Customers can subscribe, preview changes before paying, recover a declined payment, and manage their subscription — all from the native account pages.

Existing Collection and Pricing sections in the Sites builder can link directly to these native subscription pages.

Note: The subscription catalogue is an implementation milestone. End-to-end purchase, change, and renewal flows are undergoing final sandbox acceptance. Deployment status will be confirmed separately.

Recover declined payments without starting over

If a customer's subscription payment is declined, the account page previously showed no subscription at all until they reloaded. The subscription now appears immediately after a billing error, giving customers direct access to Update payment method and Complete payment — with clear guidance when Stripe requires a different card.

The purchase reference is preserved throughout, and the payment form stays stable across re-renders.

Sections editor now works on custom-domain sites

Opening the Sections editor on a custom-domain site previously caused a crash because branding controls couldn't find the workspace context they needed. That's fixed: the editor now supplies the resolved workspace and staff role to all nested controls, including branding and site chrome, so custom-domain editing works just as smoothly as the default domain.

A private Spaces library for your workspace

A new Spaces section is now available under My work. Workspace documents and images belong to the person who uploaded them, start private, and can be explicitly shared with current workspace members.

This first release includes:

Upload files up to 10 MB
Search and filter your files
Image preview
Authenticated download
Rename, share, and revoke access
Remove files

Files use a separate, secure storage path. Existing delivery assets — site images, record attachments — are completely unaffected.

Stronger workspace security

This update also closes several security gaps that were identified in a consolidated review:

Workspace authority is now atomic. Ownership transfers, role changes, member removal, leaving, and workspace retirement all happen in atomic server transactions — there's no window where a partially-applied change could leave authority in an inconsistent state.
Invitations are membership-gated. New memberships can only be created through an atomic workspace creation or a verified, consumed invitation. Legacy administrator arrays no longer authorise affected services.
Workspace retirement reserves the slug. Retiring a workspace reserves its slug in a server-only document and rejects recreation attempts, so retained content can never accidentally attach to a new workspace using the same name.

Note: These security changes require reissuing old owner-role invitations as admin invitations followed by an explicit ownership transfer. Expiry-less invitations must also be reissued.

More improvements are in progress. We'll keep you updated as they roll out.