Radley GroupLoading site…The interactive site is taking longer to load. Reload site
Radley Group

Acceptable Use Policy

Last updated: [LAST UPDATED]

1. About this policy

This Acceptable Use Policy ("AUP") sets out the rules for using Hub (the "Service"), operated by [COMPANY NAME] (company number [COMPANY NUMBER]), registered at [REGISTERED ADDRESS] ("we", "us", "our").

This AUP forms part of, and is incorporated into, the Hub Terms of Service. Capitalised terms not defined here have the meaning given in the Terms of Service. Where this AUP conflicts with the Terms of Service, the Terms of Service prevail.

By accessing or using the Service, you agree to this AUP. If you do not agree, you must not use the Service.

2. Who this applies to

This AUP applies to:

  • the account holder ("Customer");

  • every user the Customer authorises to access the Service ("Users"), including employees, contractors and agents; and

  • anyone accessing the Service through the Customer's account, credentials or API keys.

The Customer is responsible for all activity under its account and for ensuring its Users comply with this AUP. Acts and omissions of a User are treated as acts and omissions of the Customer.

3. General standard

You must use the Service lawfully, honestly and in a way that does not harm us, other customers, or any third party. You must comply with all applicable laws and regulations, including the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 ("PECR"), the Computer Misuse Act 1990, and applicable export control and sanctions laws.

4. Prohibited content

You must not upload, store, generate, transmit or otherwise process any material through the Service that:

  • is unlawful, defamatory, obscene, harassing, threatening, or incites violence or hatred;

  • infringes any intellectual property right, database right, trade secret or right of confidence;

  • constitutes or facilitates child sexual abuse material, terrorist content, or content otherwise prohibited under the Online Safety Act 2023;

  • contains malware, viruses, worms, ransomware, or any other harmful code;

  • you do not have the lawful right to upload or process, including personal data collected without a valid lawful basis;

  • contains payment card data, financial account credentials, health records, biometric identifiers, or other special category data under Article 9 UK GDPR, unless we have agreed this in writing in advance;

  • relates to any regulated financial activity requiring authorisation you do not hold; or

  • is designed to mislead recipients as to its origin, sender identity or purpose.

5. Prohibited conduct

You must not, and must not permit any User or third party to:

Security and integrity

  • attempt to gain unauthorised access to the Service, any account, or any underlying system, network or data;

  • probe, scan or test the vulnerability of the Service, or breach or circumvent any security or authentication measure, except under a written penetration testing agreement with us;

  • interfere with or disrupt the Service, including by denial-of-service attacks, flooding, or overloading infrastructure;

  • share credentials, permit account sharing between individuals, or resell, sublicense or otherwise make the Service available to any third party except as expressly permitted in the Terms of Service.

Technical restrictions

  • reverse engineer, decompile or disassemble any part of the Service, except to the extent this restriction cannot lawfully be excluded;

  • copy, scrape, harvest or extract data from the Service by automated means, other than through documented APIs and within published rate limits;

  • use the Service to build, train or improve a competing product or service, or to benchmark it for public disclosure without our prior written consent;

  • remove, obscure or alter any proprietary notice, watermark or attribution.

Misuse of the platform

  • use the Service to send, or as the source of data for, unsolicited bulk communications, spam, or messages sent in breach of PECR or equivalent laws in the recipient's jurisdiction;

  • send outreach that omits a clear sender identity, a valid reply address, or a functioning opt-out mechanism where one is required;

  • continue to contact any individual who has objected, unsubscribed or withdrawn consent;

  • upload contact lists you have purchased, scraped or otherwise obtained without a lawful basis for the intended contact;

  • impersonate any person or organisation, or misrepresent your affiliation with any person or organisation;

  • use the Service in connection with fraud, market manipulation, money laundering, or any scheme designed to deceive.

6. AI-enabled features

Hub includes features that use artificial intelligence and machine learning to generate, summarise, classify or score content ("AI Features"). In addition to the rules above, you must not:

  • input into AI Features any personal data, confidential information or third-party material that you do not have the right to process for that purpose;

  • use AI Features to generate content that is deceptive, defamatory, discriminatory, or presented as human-authored where the recipient would reasonably expect disclosure;

  • use AI Features to make, or as the sole basis for, decisions producing legal or similarly significant effects on an individual — including decisions on employment, credit, insurance or access to services — without meaningful human review;

  • attempt to circumvent, jailbreak or manipulate safety controls, system instructions or content filters;

  • use AI Features to extract, reconstruct or infer the underlying models, prompts, weights or training data; or

  • present AI-generated output as professional advice of any kind.

Output is not advice, and is not guaranteed. AI Features can produce inaccurate, incomplete or misleading output. You are solely responsible for reviewing, verifying and approving any AI-generated output before relying on it, sending it to a third party, or using it in any decision. Nothing produced by the Service constitutes legal, financial, investment, tax, accounting or other professional advice.

7. Fair use and system resources

The Service is provided on a fair use basis. You must not consume system resources in a manner that materially degrades performance for other customers. We may apply rate limits, storage caps and API quotas, and may adjust them on reasonable notice. Where usage materially and persistently exceeds normal patterns for your plan, we will contact you to agree a resolution before taking any restrictive action, unless immediate action is needed to protect the Service.

8. Third-party services and integrations

Where you connect Hub to a third-party service, you are responsible for complying with that provider's terms and for the lawfulness of any data transferred. We are not responsible for third-party services, and their availability or behaviour is outside our control.

9. Reporting violations

If you become aware of any breach of this AUP, or of any security vulnerability, unauthorised access or data incident affecting the Service, notify us without undue delay at [SUPPORT EMAIL].

Please include the account or URL concerned, a description of the issue, and any supporting evidence. We ask that you do not publicly disclose a suspected vulnerability until we have had a reasonable opportunity to investigate and remediate.

10. Enforcement

We may investigate any suspected breach of this AUP. In doing so we may review account activity and content to the extent necessary and permitted by law and by our Privacy Policy.

Where we reasonably determine that a breach has occurred, we may take any of the following steps, proportionate to the breach:

  • issue a warning and require corrective action within a specified period;

  • remove, disable or quarantine offending content;

  • restrict, throttle or suspend access to affected features, Users or the account;

  • terminate the account and the Terms of Service in accordance with their terms; and

  • report the matter to law enforcement or a regulator, and cooperate with any resulting investigation.

We will give reasonable prior notice before suspension or termination, except where the breach is serious, ongoing, unlawful, or poses an immediate risk to the Service, our other customers or any person — in which case we may act immediately and notify you afterwards.

Suspension or termination under this AUP does not entitle you to a refund of prepaid fees, and does not limit any other remedy available to us. You remain liable for all fees accrued up to the effective date of termination.

If you believe we have acted in error, contact [SUPPORT EMAIL] and we will review the decision promptly.

11. Changes to this policy

We may update this AUP from time to time to reflect changes in the Service, the law, or our operational practice. We will publish the updated version at [WEBSITE URL] and update the "Last updated" date above. Where a change materially reduces your rights or materially expands your obligations, we will give at least 30 days' notice by email or in-product before it takes effect. Continued use of the Service after that date constitutes acceptance.

12. Contact

Questions about this policy should be sent to:

[COMPANY NAME] [REGISTERED ADDRESS] Email: [SUPPORT EMAIL] Web: [WEBSITE URL]